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5 Steps to peace of mind

Having a car accident – large of small – is an extremely stressful time. Our expert team is on hand to provide you with the support and assistance you need during this challenging time.

You can trust us to handle everything with the utmost care and professionalism, giving you peace of mind and ensuring that you get back on the road as soon as possible.

Visit our Accident Management System

Go to our Accident Management System by clicking the button opposite, or scanning the QE code below:

For private customers

If you’re coming straight to us without your insurance company, here’s what happens:

1
Call Us. We'll conduct a damage assessment based on the information you're able to provide us over the phone. Your peace of mind is crucial which is why we offer a personalised service to each job. Your car is in the best hands.
2
Damage assessment. We'll assess the damage, take photographs, discuss possible costs and discuss a payment method.
3
Agree to proceed. Once you agree to proceed we'll go ahead with the repair process and keep in touch with pre-agreed update information. You won't be left wondering what is happening to your vehicle.
4
Completion of repairs. Once the repairs are complete, we'll had the car back to you with a lifetime guarantee on the repairs. We'll contact you after a couple of days to make sure you're totally satisfied with the repair.

We are standing by to take your call.

028 9265 1388

Send Us Your Details

If you're going through an insurance company

We can work with your insurance company to ensure your vehicle gets the best treatment it deserves. Here’s what needs to happen:

1
Call us. The first step is the same if you're going through your insurance company. Give us a call.
2
Damage assessment. We'll assess the damage, take photographs, discuss possible costs and discuss a payment method.
3
Insurance company liaison. We'll liaise with your insurance company to provide authorisation to proceed with the repairs.
4
Repairs begin. We'll begin the repair process for your vehicle and we will stay in touch with you at pre-agreed intervals to update you with how the job is progressing.
5
Completion of repairs. Once the repairs are complete, we'll had the car back to you with a lifetime guarantee on the repairs. We'll contact you after a couple of days to make sure you're totally satisfied with the repair.

We are standing by to take your call.

028 9265 1388

Send Us Your Details

Commercial Vehicles

If your commercial vehicle has been involved in an accident, the steps are the same: call us. We’ll conduct a damage assessment with the photos you provide us – and we’ll take our own on site. We can provide an estimate and wherever possible carry out temporary repairs – keeping you on the road wherever possible, while we await authorisation to commence repairs.

If you’d just like to pick up a phone and get information on our process first hand, please do not hesitate to call us on 028 9265 1388. We’re open 9-5 Monday through Friday.

Upload the details of your accident

Send us Details

FAQs:

View All FAQs

Do I need an appointment for an estimate?

An appointment is preferred but not essential. If you cannot come to us please give us a call on 02892 652 388 and we can make alternative arrangements.

What guarantees do you give with your work?

We give a lifetime guarantee on our workmanship as well as the manufacturer’s normal warranty on parts.

What are the payment terms?

Private work may need a deposit to cover purchase of parts with the balance on collection. Insurance work may have an excess which is payable on completion.

What insurance companies do you work with?

We cater for all insurance companies. You will not need additional quotes as we negotiate a repair cost directly with them, taking the stress away from you.

 

Do you provide replacement cars during repairs?

Yes, we can provide replacement cars depending on your circumstances.

What should I do if I have had an accident that wasn’t my fault?

Contact us at your earliest convenience and we can assist in organising a replacement vehicle and repairs.

Click here for practical steps to follow >

If you had an accident, get in touch today. We will restore your car to manufacturer standard. Guaranteed.

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